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Email Setup

If you would like to see your information appear within the setup images, please fill out your .

The IMAP email protocol directs email to be stored on the server. This allows any email enabled device (e.g. computers, smartphones and tablets) to act as a window into what the server has. If a message is read on one device, it will be marked as read on the server and every other device will show the message as read. Deleting a message will work in the same way. Once a message is deleted on one device, it will be removed from the server, and will be deleted on all other devices. All emails will remain on the server until they are deleted, which will count against your plan's disk space allotment.

In contrast, the POP email protocol directs email to be downloaded from the server and stored locally on the email enabled device (e.g. computers, smartphones and tablets). POP works well when accessing email from one point of contact as all the messages are stored locally. In doing so, messages are removed from the server which helps to clear billable disk space. However, any other device attempting to access the account will no longer be able to view the messages as they are removed from the server.

These are generic set-up instructions using IMAP

These are generic set-up instructions using POP

Email Address
User Name
Password
Your case sensitive password
Your Name
Enter your name, or the name you wish to be seen
Account name
Enter a description for the account, such as My Email Account, Work, or Home

Incoming (IMAP) Mail Server

Incoming (POP) Mail Server

Host Name
Protocol
IMAP
POP3
Port
993
143
Port
995
110
Encryption method
SSL/TLS
STARTTLS
User Name
Password
Your case sensitive password

Outgoing (SMTP) Mail Server

Host Name
Port
465
587, 24, or 25
Encryption method
SSL/TLS
STARTTLS
User Name
Password
Your case sensitive password

These are the set-up instructions for Microsoft Mail on Windows 10 using IMAP

These are the set-up instructions for Microsoft Mail on Windows 10 using POP

  1. Tap or click Accounts

  2. Tap or click + Add account

  3. Tap or click Advanced setup

  4. Tap or click Internet email

  5. Enter the following information and then tap or click Sign in

    Email address
    User name
    Password
    Your case sensitive password
    Account name
    Enter a description for the account, such as My Email Account, Work, or Home
    Send your messages using this name
    Enter your name, or the name you wish to be seen
    Incoming email server
    Account type
    IMAP4
    POP3
    Outgoing (SMTP) email server
    Check Outgoing server requires authentication
    Check Use the same user name and password for sending email
    Check Require SSL for incoming email
    Uncheck Require SSL for incoming email
    Check Require SSL for outgoing email
    Uncheck Require SSL for outgoing email

  6. Tap or click Done

    Need help

These are the set-up instructions for Microsoft Outlook on Windows using IMAP

These are the set-up instructions for Microsoft Outlook on Windows using POP

  1. Click the FILE tab

    Skip to step 3 if this is your first email account

  2. In the Info category, click + Add Account

  3. Enter , click Advanced options, check Let me set up my account manually, and then click Connect

  4. Click IMAP

    Click POP

  5. Enter the following information, then click Next

    Incoming mail

    Server
    Port
    993
    143
    995
    110
    Encryption method
    SSL/TLS
    STARTTLS
    Check This server requires and encrypted connection (SSL/TLS)
    Uncheck This server requires and encrypted connection (SSL/TLS)
    Uncheck Require logon using Secure Password Authentication (SPA)

    Outgoing mail

    Server
    Port
    465
    587, 24, or 25
    Encryption method
    SSL/TLS
    STARTTLS
    Uncheck Require logon using Secure Password Authentication (SPA)

  6. Enter your case sensitive password and click Connect

  7. Click Done

These are the set-up instructions for Mozilla Thunderbird on Windows using IMAP

These are the set-up instructions for Mozilla Thunderbird on Windows using POP

  1. Click and then click New

    Skip to step 3 if this is your first email account

  2. Click Existing Mail Account…

  3. Enter the following information, then click Configure Manually…

    Your name
    Enter your name, or the name you wish to be seen
    Email address
    Password
    Your case sensitive password
    If you wish for Thunderbird to save your password, check Remember password

  4. Enter the following information, then click Done

    Note: If Done is not enabled, click Re-test first

    Incoming

    Protocol
    POP3
    Server
    Port
    993
    143
    995
    110
    SSL
    SSL/TLS
    STARTTLS
    Authentication
    Normal password
    Username

    Outgoing

    Server
    Port
    465
    587, 24, or 25
    SSL
    SSL/TLS
    STARTTLS
    Authentication
    Normal password
    Username

These are the set-up instructions for Microsoft Outlook 2013 on Windows using IMAP

These are the set-up instructions for Microsoft Outlook 2013 on Windows using POP

  1. Click the FILE tab

  2. In the Info category, click Account Settings, and then click Account Settings in the dropdown

  3. On the Email tab, click New, and then select the Manual setup or additional server types option, and then click Next >

  4. Select POP or IMAP, and then click Next >

  5. Enter the following information, then click More Settings …

    Your Name
    Enter your name, or the name you wish to be seen
    Email Address
    Account Type
    IMAP
    POP3
    Incoming mail server
    Outgoing mail server (SMTP)
    User Name
    Password
    Your case sensitive password
    If you wish for Outlook to save your password, check Remember password

  6. On the Outgoing Server tab, check My outgoing server (SMTP) requires authentication, then click the Advanced tab

  7. On the Advanced tab, enter the following information, then click OK

    Incoming server (IMAP)
    143
    Incoming server (POP3)
    110
    Outgoing server (SMTP)
    587

  8. Now back at the Add Account screen, click Next >

  9. Click Close

  10. Click Finish

These are the set-up instructions for Apple Mail on Mac using IMAP

These are the set-up instructions for Apple Mail on Mac using POP

  1. Click Mail and select Add Account …

  2. Select the Other Mail Account… option and click Continue

  3. Enter the following information, then click Sign In

    Name
    Enter your name, or the name you wish to be seen
    Email Address
    Password
    Your case sensitive password

  4. Enter the following information, then click Sign In

    Email Address
    User Name
    Password
    Your case sensitive password
    Account Type
    IMAP
    POP
    Incoming Mail Server
    Outgoing Mail Server

  5. After a few moments, the sign in should occur successfully

    Need help

  6. Check Mail and click Done

These are the set-up instructions for Mozilla Thunderbird on Mac using IMAP

These are the set-up instructions for Mozilla Thunderbird on Mac using POP

  1. Click File, then select New and then select Existing Mail Account…

    Skip to step 2 if this is your first email account

  2. Enter the following information, then click Configure Manually…

    Your name
    Enter your name, or the name you wish to be seen
    Email address
    Password
    Your case sensitive password
    If you wish for Thunderbird to save your password, check Remember password

  3. Enter the following information, then click Done

    Note: If Done is not enabled, click Re-test first

    Incoming

    Protocol
    POP3
    Server
    Port
    993
    143
    995
    110
    SSL
    SSL/TLS
    STARTTLS
    Authentication
    Normal password
    Username

    Outgoing

    Server
    Port
    465
    587, 24, or 25
    SSL
    SSL/TLS
    STARTTLS
    Authentication
    Normal password
    Username

These are the set-up instructions for Microsoft Outlook on Mac using IMAP

These are the set-up instructions for Microsoft Outlook on Mac using POP

  1. Click Tools and select Accounts…

    Skip to step 3 if this is your first email account

  2. From the menu, select New Account…

  3. Enter and click Continue

  4. Click IMAP/POP

  5. Enter the following information, then click Add Account

    Type
    POP
    Password
    Your case sensitive password
    Incoming Server
    Port
    993
    143
    995
    110
    Check Use SSL to connect (recommended)
    Uncheck Use SSL to connect (recommended)
    Outgoing Server
    Port
    465
    587, 24, or 25
    Check Use SSL to connect (recommended)
    Uncheck Use SSL to connect (recommended)

  6. Click Done

These are the set-up instructions for the Mail app on iPad using IMAP

These are the set-up instructions for the Mail app on iPad using POP

These are the set-up instructions for the Mail app on iPhone using IMAP

These are the set-up instructions for the Mail app on iPhone using POP

  1. Launch the Settings app

  2. Scroll down and tap Passwords & Accounts

    Scroll down and tap Passwords & Accounts, then tap Add Account

  3. Tap Add Account

  4. Tap Other

  5. Tap Add Mail Account

  6. Enter the following information and then tap Next

    Name
    Enter your name, or the name you wish to be seen
    Email
    Password
    Your case sensitive password
    Description
    Enter a description for the account, such as My Email Account, Work, or Home

  7. Enter the following information and then tap Next

    Tap POP, then enter the following information, and then tap Next

    Incoming Mail Server

    Host Name
    User Name
    Password
    Your case sensitive password (should be pre-filled)

    Outgoing Mail Server

    Host Name
    User Name
    Password
    Your case sensitive password

  8. After a few seconds, you should see all blue checkmarks

    Need help

  9. Enable Mail and then tap Save

These are the set-up instructions for the Gmail app on Android using IMAP

These are the set-up instructions for the Gmail app on Android using POP

  1. Open the Gmail app

  2. Tap

    Skip to step 5 if this is your first email account

  3. Tap Settings

  4. Tap +Add another account

  5. Tap Other

  6. Enter and tap NEXT

  7. Tap Personal (IMAP)

    Tap Personal (POP3)

  8. Enter your case sensitive password and tap NEXT

  9. Enter the following information and tap NEXT

    Incoming server settings

    Username
    Password
    Your case sensitive password
    Server

  10. Enter the following information and tap NEXT

    Outgoing server settings

    Turn on Require signin
    Username
    Password
    Your case sensitive password
    SMTP server

  11. Configure this screen according to your preferences then tap NEXT

  12. Enter the following information and tap NEXT

    Account name (optional)
    Enter a description for the account, such as My Email Account, Work, or Home
    Your name
    Enter your name, or the name you wish to be seen

These are the set-up instructions for Apple Mail using IMAP

These are the set-up instructions for Apple Mail using POP

  1. Name
    Enter your name, or the name you wish to be seen
    Email Address
    Password
    Your case sensitive password

Congratulations your email is set up

Having connection issues

  • Provided there are no typos in filling the account configuration fields, most connectivity issues stem from mismatched Secure Sockets Layer (SSL) host information. Specifically, your email client is counting on the incoming and outgoing mail server to be secured with an SSL certificate installed on our servers for the hostname of . SSL certificates help increase security by encrypting the transmission of your email.

To correct this issue

  • Instead of using as the incoming and outgoing mail server, use mail.tierra.net in your account configuration. This host supports SSL and can be used free of charge.

  • Purchase an SSL certificate for the hostname of .

    If you have an SSL certificate for this hostname through a third party, it can be uploaded to our servers.

  • (Not recommended) Disable SSL within the email client.

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